LAIVS
LAIVS System
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New Users! Click here to register and get an account with the LAIVS website.
 
 
Help
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Help >> Frequently Asked Questions
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This page has answers to questions frequently sent to the LAIVS Help Desk. Please refer to the Implementation Guide for detailed reporting information.
 
Do we need to register each of our NAIC on the LAIVS website separately or should we just register under one NAIC?
We write commercial-only policies, will it be necessary to report BOB data to Louisiana?
How can we correct/change the contact information for our company?
I have forgotten my User Name, how can I retrieve it?
I have forgotten my password. How do I reset it?
Is the web site password totally independent of the FTP account credentials?
We represent three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?
How do I change my web account password?
Could you provide further clarification on the vehicle types that should be reported to LAIVS
 
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Q. Do we need to register each of our NAIC on the LAIVS website separately or should we just register under one NAIC?

You need to register each of your NAICs separately.

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Q. We write commercial-only policies, will it be necessary to report BOB data to Louisiana?

Yes, reporting for commercial policies is required.

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Q. How can we correct/change the contact information for our company?

If you have not registered yet, please enter the correct contacts for LAIVS during registration. If you have registered, log in to the www.LAIVS.org website, click on Account Information, and change the contact information.

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Q. I have forgotten my User Name, how can I retrieve it?

If you are an insurance provider, your User Name is the same as your NAIC number.

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Q. I have forgotten my password. How do I reset it?

You can reset your password by selecting the Forgot Password link located on the log in screen of the LAIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the functional contact for the account by answering the question correctly.

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Q. Is the web site password totally independent of the FTP account credentials?

Yes, they are independent.

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Q. We represent three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?

You must submit one Book of Business file per NAIC number.

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Q. How do I change my web account password?

Login to the www.LAIVS.org website using your username and password, Select 'Account Information' at left hand side of the page, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.

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Q. Could you provide further clarification on the vehicle types that should be reported to LAIVS

Vehicle TypeShould be reported to LAIVS?
AntiqueYes
ATVNo
BoatNo
BusYes
Golf CartYes
Mini TruckYes
Mobile Home/ House TrailerNo
MotorcycleYes
Motor HomeYes
PassengerYes
Semi TrailerNo
TrailerNo
TruckYes
Truck TractorYes
TrikeYes
VanYes
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