Q.
Do we need to register each of our NAIC on the LAIVS website separately or should we just register under one NAIC?
You need to register each of your NAICs separately.
Q.
We write commercial-only policies, will it be necessary to report BOB data to Louisiana?
Yes, reporting for commercial policies is required.
Q.
How can we correct/change the contact information for our company?
If you have not registered yet, please enter the correct contacts for LAIVS during registration. If you have registered, log in to the www.LAIVS.org website, click on Account Information, and change the contact information.
Q.
I have forgotten my User Name, how can I retrieve it?
If you are an insurance provider, your User Name is the same as your NAIC number.
Q.
Is the web site password totally independent of the FTP account credentials?
Yes, they are independent.
Q.
We represent three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?
You must submit one Book of Business file per NAIC number.
Q.
How do I change my web account password?
Login to the www.LAIVS.org website using your username and password, Select 'Account Information' at left hand side of the page, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.
Q.
Could you provide further clarification on the vehicle types that should be reported to LAIVS
| Vehicle Type | Should be reported to LAIVS? |
|---|
| Antique | Yes |
| ATV | No |
| Boat | No |
| Bus | Yes |
| Golf Cart | Yes |
| Mini Truck | Yes |
| Mobile Home/ House Trailer | No |
| Motorcycle | Yes |
| Motor Home | Yes |
| Passenger | Yes |
| Semi Trailer | No |
| Trailer | No |
| Truck | Yes |
| Truck Tractor | Yes |
| Trike | Yes |
| Van | Yes |
Q.
Has the daily file reporting to OMV been discontinued?
The Louisiana Office of Motor Vehicles (OMV) has issued a bulletin announcing they have discontinued transactional reporting to OMV. The bulletin is attached. Insurance companies are still required to report to LAIVS. If you have questions regarding LAIVS reporting, please direct them to this helpdesk: support@laivs.org
Please note: Electronic compliance in response to OMV cancellation notices is not yet available through LAIVS. The following options are currently available to your customers:
Q.
I have forgotten my password. How do I reset it?
You can reset your password by selecting the Forgot Password link located on the log in screen of the LAIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to your email.
Q.
What if a vehicle owner received an LA OMV insurance cancellation notice and has insurance?
If the vehicle owner has insurance, they will need to contact their insurance company or agent. The insurance company or agent will then need to electronically transmit the insurance information using the LAIVS website. The insurance company/agent will need the reference number included in the notice or vehicle VIN in order to submit the insurance information.
Q.
What if a vehicle owner received an LA OMV insurance cancellation notice and the vehicle is inoperable, sold, totaled, repossessed, or registered out of state?
This information can not be submitted using the LAIVS website. The vehicle owner should follow the instructions provided on the notice.
Q.
What happens if the vehicle owner does not respond to the LA OMV insurance cancellation notice?
The vehicle registration will be revoked and cannot be renewed, and the customer's driver’s license blocked against renewal or reissuance ten (10) days from the date of the notice.
Q.
Where can the customer pay the reinstatement fee.
Customer can pay the fee online at www.fixmyflags.com or through the LA Wallet app. Other payment options are also provided on the notice.
Q.
The insurance company/agent submitted insurance for the vehicle. However, the registration is still suspended.
To clear the suspension:
- The customer has to pay the reinstatement fee
OR
- Insurance that began before the cancellation date printed on the notice has to be submitted by an insurance company or agent.
Q.
I have a question not covered in this list, what do I do?
Email the helpdesk at Support@LAIVS.org and we will respond as quickly as possible.